Frequently Asked Questions
Orders
Are the prices reflected on the website inclusive of GST?
Yes, the prices you pay upon checkout are inclusive of GST.
When am I charged for my order?
For all modes of payment, you will be charged at the point of checkout. If your payment authorization fails when placing an order, you have the option of retrying the payment method or choosing a different one.
What is the minimum order for delivery?
Orders of £9.00 or above qualify for FREE DELIVERY. For any orders below £9.00, a flat delivery fee of £5.00 will be charged.
What can I do if my preferred product is out of stock?
You can send us a message, and we will inform you when the product is available again. Please contact us at Support@bulkbuydirect.uk.
Products
How do I find products on Bulkbuydirect?
You can search for the product you're looking for on our search bar. Products can be located by category, brand, or general description.
What if Bulkbuydirect does not have the product I'm looking for?
We aim to please! We would be delighted to have your suggestion for a product. Please feel free to drop us a line under "Recommend a Product" (usually found in the website footer or sitemap), and we will try our best to source the product for you.
How do I know if the product I want is on Sale?
The product on sale will have its original price struck off and replaced with the Sale Price, usually in a different color like red.
Does Bulkbuydirect sell Halal products?
Yes, of course! Most of our products are halal, but you could always check in with us if you have a specific query.
Can I return a product?
If for any reason you are not 100% satisfied with your purchase, please contact us within 3 days of your delivery date. Email us at Support@bulkbuydirect.uk or Call us at +44 7862 074120, and we'll do our best to assist you.
The products delivered were incorrect or incomplete. What do I do?
In such a case, kindly contact us within 3 days of your delivery date. Email us at Support@bulkbuydirect.uk or Call us at +44 7862 074120, and we'll do our best to resolve the matter promptly.